Privacy policy
Last updated: 17 October 2026
Who We Are
Quake Supplements UK Ltd (“QUAKE”, “we”, “us”) is the data controller for personal information collected through quakesupplements.co.uk. Company No. 16502507, registered in England & Wales. Registered office: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB, United Kingdom. Contact: support@quakesupplements.co.uk.
This policy explains what personal information we collect, why we use it, who we share it with, how long we keep it and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).
Information We Collect
- Order and account details: name, billing and delivery address, email, phone number, order history and subscription details.
- Payment information: payments are processed securely by our payment providers. We do not see or store your full card details.
- Communications: messages you send us, reviews you leave and your marketing preferences.
- Device and usage data: IP address, browser and device type, pages viewed and how you use our site, collected through cookies and similar technologies (see Cookies below).
How We Use Your Information and Our Legal Basis
- To process and deliver your orders and subscriptions, including sending order, delivery and account emails. Legal basis: performance of a contract.
- To provide customer support and handle refunds, returns and complaints. Legal basis: contract and legitimate interests.
- To send marketing emails or SMS about products and offers. Legal basis: your consent, which you can withdraw at any time using the unsubscribe link or by contacting us.
- To run, secure and improve our website, including analytics and fraud prevention. Legal basis: legitimate interests and, where required, your consent for cookies.
- To meet legal obligations, such as keeping tax and accounting records. Legal basis: legal obligation.
Who We Share Your Information With
We only share what is needed with trusted service providers who process data on our behalf, including: Shopify (our e-commerce platform), our payment providers, Amazon Multi-Channel Fulfilment and delivery carriers (to deliver your order), our subscription, email/SMS marketing, reviews, affiliate and customer support tools, and our IT and analytics providers. We may also share information where required by law or to protect our rights. We do not sell your personal information.
International Transfers
Some of our providers process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement/Addendum.
How Long We Keep Your Information
We keep order and transaction records for 6 years to meet tax and accounting requirements. Account information is kept while your account is active. Marketing data is kept until you unsubscribe or ask us to delete it. We delete or anonymise information when it is no longer needed.
Cookies
Cookies are small files stored on your device when you visit a website. When you first visit our site, a banner asks whether you accept or decline non-essential cookies. Essential cookies are always on, because the site and checkout cannot work without them. Analytics and marketing cookies are only used if you accept them.
Changing your choice: click Cookie preferences at the bottom of any page, at any time. You can also delete cookies in your browser settings.
| Type | Who sets them | What they do | Needs your consent? |
|---|---|---|---|
| Essential | Shopify, our payment providers | Keep your basket, run checkout and your account, protect against fraud, and remember your cookie choice. | No |
| Site features | Appstle (subscriptions), Bundler (bundle offers), Judge.me (reviews), Shopify Forms (sign-up form), Parcel Panel (order tracking) | Make subscriptions, bundle discounts, reviews, the sign-up form and order tracking work on the site. | No, where needed for a feature you use |
| Analytics | Shopify Analytics, Vitals | Count visits and show us which pages people use, so we can improve the site. | Yes |
| Marketing | Meta (Facebook and Instagram), TikTok, UpPromote (our creator and affiliate programme) | Measure our adverts, show you relevant QUAKE adverts on those platforms, and credit a creator when you buy through their link or code. | Yes |
If we add or change a tool that uses cookies, we will update this table.
Your Rights
You have the right to access, correct or delete your personal information, to restrict or object to how we use it, to data portability, and to withdraw consent at any time. To exercise these rights, email support@quakesupplements.co.uk. We may need to verify your identity and will respond within one month.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk. We would appreciate the chance to resolve your concern first.
Children
Our products are intended for adults aged 18 and over. We do not knowingly collect personal information from children.
Security
We use appropriate technical and organisational measures to protect your information. No online service is completely secure, but we work to keep your data safe.
Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.