Frequently asked questions
Straight answers about our gummies, delivery, subscriptions and returns.
01 Are your gummies really sugar-free?
Yes. We use plant-based sweeteners, so you get the flavour without added sugar.
02 Can I take both the D3 + K2 and B-Complex gummies?
Yes, many people take both. Vitamin D contributes to normal bones, normal muscle function and the normal function of the immune system, while B vitamins contribute to normal energy-yielding metabolism. If you take other supplements containing vitamin D, check your total daily intake. Our Stack Builder adds it up for you.
03 Are your products suitable for vegans?
Yes. Every QUAKE gummy is made with pectin, not gelatin, so they are completely plant-based and vegan-friendly.
04 What makes your D3 + K2 formula different?
It is high-strength: 100µg (4,000 IU) vitamin D3 and 140µg vitamin K2 as MK-7 in one gummy a day, with 60 gummies in every jar.
05 Where are your products made?
In a facility certified to internationally recognised standards, including NSF GMP, HACCP, FSSC 22000 and BRCGS Food Safety (Grade B). Every batch is lab tested. Every label is in full in our Label Library.
06 How long does one jar last?
D3 + K2 and the Multivitamin are 1 gummy a day, so a jar lasts 60 days. B-Complex and Postbiotic are 2 gummies a day, so a jar lasts 50 days.
07 How fast is delivery?
UK delivery is free and tracked, and usually takes 3 to 5 working days, or 2 working days with Express (£2.99). You get a tracking link by email as soon as your order is dispatched. Track your order.
08 How do subscriptions work? When am I charged and when does it ship?
We email you a reminder a few days before each order. On your order date we take payment and send an order confirmation. Your order then leaves our UK fulfilment centre, you get a shipping email with tracking, and it arrives in 3 to 5 working days. You can skip, pause, change or cancel before your order date. How subscriptions work.
09 Do you offer refunds or returns?
For health and hygiene reasons, we cannot accept returns once a jar seal has been broken. Unopened products with the seal intact can be returned within 14 days of delivery (see our Refund Policy). If your order arrives faulty, damaged or incorrect, contact us and we will put it right.
10 How should I store my gummies?
Somewhere cool and dry, away from direct sunlight and heat. Keep the lid tightly closed to keep them fresh.
11 How do I get in touch?
For orders, subscriptions and product questions, use our contact form or email support@quakesupplements.co.uk. For wholesale, partnerships, creators and affiliates, use our Business Enquiries form or email partners@quakesupplements.co.uk.
Still got a question?
We reply within 24 hours, Monday to Saturday.